FAQs
You can get a fabric swatch or a printed best of banners catalog here:
https://bestofbanner.com/product-category/stands-and-displays/
No. If you want to know the shipping cost, just need to add the products you want into the cart, check out, then add your shipping address and choose the shipping way, the shipping cost will be calculated automatically.
On our online shop https://bestofbanner.com, you can choose 24H/48H/72H lead time (after artwork approval). We’ll produce and ship out within the lead time you choose.
About delivery time, it depends on your location.
Ship to USA & Canada
FedEx IP/DHL UPS: 4-5 Workdays
Ship to Australia / New Zealand / UK
DHL/TNT: 4-5 Workdays
The Section 321 (CBP, issued by US Customs and Border Protection Bureau) allows goods to avoid formal entry filing and duty tax, but the goods must be valued at no more than $800 and are limited to one person on one day.
No.1：Shipment must be imported by one person on one day.
No.2：Consolidated shipments addressed to one ultimate consignee are treated as one importation.
No.3: Exemption is not allowed if CBP believes that the shipment is one of several lots covered by a single order or contract, and that it was sent separately for the express purpose of securing free entry or for the purpose of avoiding compliance with any pertinent law or regulation.
No.4: CBP Authority:
As a reminder, even in the case of low value shipment, CBP has the right to require a formal entry on any shipment where additional information, bonding, or protection is required. The administrative exemption may be denied if CBP believes that the shipment was sent as a low value shipment for the purpose of avoiding compliance with any pertinent law or regulation.
The time it takes for an international express shipment to reach its destination will vary depending on several factors, including the origin and destination countries, the shipping method selected, and the time it takes for customs clearance.
Typically, international express shipping can take anywhere from five to seven business days, although delivery time can be longer for more remote locations. Express shipping is faster than standard international shipping, but it is still subject to customs clearance and other variables that can impact delivery time.
It’s important to note that delivery time is an estimate and is not guaranteed. If you have a specific deadline, you can check with our sales rep for a more accurate delivery time estimate, and to allow for additional time for customs clearance and other unforeseen circumstances.
Yes, you may be required to pay customs duties and taxes for international express shipping, depending on the country you are shipping to and the value and type of goods being shipped.
Customs duties and taxes are fees that are imposed by the importing country on goods being shipped from another country.
The amount of duties and taxes you’ll need to pay will depend on several factors, including the value of the goods, the type of goods, the country of origin, and the country you are shipping to (Some countries levy taxes on CIF basis, including freight). Some goods may be exempt from duties and taxes, while others may be subject to high fees.
It’s important to keep in mind that customs duties and taxes are separate from shipping fees, and they are usually paid by the recipient, not the sender. If you are unsure about the fees you’ll need to pay, it’s a good idea to check the estimates for reference on the checkout page on best of banners online store .
It depends on the carrier and the stage of the shipment. In most cases, it’s possible to change the delivery address or recipient for an international express shipment, but it may not be possible once the shipment has already left the origin country or is in transit.
If you need to change the delivery address or recipient, it’s best to contact the carrier (or best of banner) as soon as possible. They will be able to tell you if a change can be made and what the process and fees, if any, will be.
Keep in mind that changing the delivery address or recipient can impact the customs clearance process and may result in additional fees or delays. It’s a good idea to check with your carrier (or best of banner) and/or a customs broker for specific information on the requirements and regulations that may apply.
Yes, we can help change the delivery address, and to change the shipping address, please send the new address to our sales rep or sales@bestofbanner.com
If the order hasn’t shipped out yet, we can help change the shipping address for free; If the order has been shipped out, we need to ask the shipping company to revise the address and extra fees will be incurred.
After you complete registering and submitting your info, an activation email will be sent to you and you just need to click the activation link to activate your account.
Then you can login with your account.
We offer custom size product printing service, and you can select the custom size on the product specification page.
You can add the PO number before making the payment. If you forget to add the PO number, you can email it to your sales rep and she will help you with it.
We support one order with multiple artworks. When you place an order on our website, you can click “artwork upload” to submit your artwork, and by repeating this process, you can upload different artworks and also you can select a different quantity for different artworks.
We offer 24hr free artwork service. If you need any help with the artwork, please leave a message to our artwork person after placing the order or email our sales rep.
Hi, you can send us a logo file.
1. You can send it to your sales email to let our designer create.
2. You can place the order, and note the detail when you update the artwork. Please do remember to leave a message to our artwork person or sales rep and tell them the background color you would like to use if you just upload a logo file.
The differences in the colors are due to your design software using a different color space than the browser you’re using to display the website.
When trying to reproduce color on another device, color spaces can show whether shadow/highlight detail and color saturation can be retained, and by how much either will be compromised.
Normally we will print with the original artwork.
For the custom size products, you can just upload your artwork when placing order and our artwork person will help you set up the template.
Yes, we can do match printing for your hardware. And what you need to do is to provide the sizes of your frame. About how to measure the sizes of your frame, please refer to the details on the product page or contact your sales rep.
Yes, normally you can find the product template on the product page. If you cannot find the template on the product page, please email your sales rep or to sales@china-flag-makers.com, and we will help you with it.
The sewn-in label is the personalized label attached to the product. Some customers want their own label/brand sewn on to the purchases item, so they will ship their labels to us. We’ll help sew them on their orders.
Once we receive your order, our artwork person will begin to design or adjust your artwork accordingly. After finished, we will email you with a link to approve your artwork online. Once we have your artwork approval, the order will be sent to production directly.
For most of our products, you can get a quote from our online ordering system https://bestofbanner.com
The step for getting a quote is as follows:
1. Register and log in;
2. Choose the product you need and select the product specifications;
3. Upload any image you have in hand and proceed to the checkout;
4. Add a shipping address and select a shipping method;
5. And then you can click “get quote” to generate a pricelist. If you cannot find the products you need on our website, please contact our sales rep to get a quote.
All our prices are in USD now.
Please check the large artwork file upload guidance here:
https://bestofbanner.com/our-blog/
Yes, you can typically insure your international shipping, especially sea shipping. The cost of insurance will depend on the value of your shipment, the shipping method selected, and the destination country. If the value of your shipment is high, we suggest you to select the insurance for the shipment, which can provide coverage for loss, damage, or theft during transit.
When obtaining insurance for your shipment, it’s important to accurately declare the value of your items and to properly pack the items to ensure that they are protected during transit. You will also need to keep all documentation related to your shipment, including the shipping label and the insurance certificate, in case you need to file a claim.
Checking your shipment and your items in the first place when they arrive at your place. Taking proper photos and keeping the necessary evidence will be helpful for insurance reimbursement.
When your order is ready to ship, best of banner will create a shipping slip and our system will auto generate an email to you with packing list and tracking number.
So you can use the tracking number in the email to track your orders online.
Also you can go to best of banner’s website and login your account to get the tracking number in “My Account”–“My Order”.
Tracking information can provide you with details such as the date and time the shipment was picked up, the estimated delivery date, and the current location of the shipment. This information can help you stay informed about the status of your shipment and make arrangements for its delivery.
It’s important to note that tracking information is not always available for every stage of the shipment and can be subject to change based on various factors, such as customs clearance or transit delays. If you have any questions or concerns about your shipment, it’s better to check with your carrier (or best of banners) for the most up-to-date information.
Contact the carrier: If your shipment is delayed, the first step is to contact the carrier and inquire about the status of your shipment. The carrier may be able to provide information on why the shipment has been delayed and when it is expected to arrive.
Check the tracking information: Review the tracking information for your shipment to see if there are any updates or changes to the delivery status. If there are any issues with the shipment, the tracking information may provide more information.
File a claim: If your shipment is lost or damaged, you may be able to file a claim with the carrier for compensation. To file a claim, you will need to provide the carrier with documentation, such as the shipping label and proof of value for the items.
Check for insurance coverage: If you insured your shipment, check the terms of your insurance policy to determine if you are eligible for compensation. If you are, follow the instructions provided by the carrier to file a claim.
It’s important to act quickly if you believe your shipment is delayed or lost, as there may be time limits for filing a claim. If you have any questions or concerns, it’s best to check with your carrier for assistance.
In the event that your shipment is delayed or lost, it’s a good idea to submit the case to the carrier to resolve the issue while email best of banner for extra assistance in getting back the compensation for any loss or damage.
If you need any help for shipment status tracking, you can also contact best of banner’s sales reps or shipping department logisticsdept@bestofbanner.com.
Documentation: You’ll need to provide accurate and complete documentation for your shipment, including a commercial invoice, a packing list, and any other required forms (like 5106 form for US customs clearance) or certificates. prepare some the necessary documents, like commercial invoice and packing list.
If the information and documentation required by customs cannot be provided within the specified time, or if the goods do not meet import requirements, they will be destroyed in place, detained or returned to the country of shipment, which will incur an additional charge. So it is suggested to prepare the documents in advance and make sure the importer number and contact info accurate and complete to avoid potential delays.
Declaration: You’ll need to declare the value and contents of your shipment, as well as the purpose of the shipment, to customs officials. Best of Banner can assist you with the declaration, but we may also need your cooperation under some situations.
Tariffs and Duties: Depending on the value of the shipment and the type of goods being shipped, you may be required to pay tariffs, duties, and taxes to clear customs.
Delivery Time: Customs clearance can take anywhere from a few hours to several days, and can impact the overall delivery time of your shipment.
Carrier Assistance: Many carriers offer customs clearance services that can help streamline the process, but be aware that they may charge additional fees for these services.
Third-Party Agents: If you prefer, you can also use a third-party customs broker to handle the customs clearance process for you.
Documentation: You’ll need to provide accurate and complete documentation for your shipment, including a commercial invoice, a packing list, and any other required forms (like 5106 form for US customs clearance) or certificates. prepare some the necessary documents, like commercial invoice and packing list.
If the information and documentation required by customs cannot be provided within the specified time, or if the goods do not meet import requirements, they will be destroyed in place, detained or returned to the country of shipment, which will incur an additional charge. So it is suggested to prepare the documents in advance and make sure the importer number and contact info accurate and complete to avoid potential delays.
Declaration: You’ll need to declare the value and contents of your shipment, as well as the purpose of the shipment, to customs officials. Best of Banner can assist you with the declaration, but we may also need your cooperation under some situations.
Tariffs and Duties: Depending on the value of the shipment and the type of goods being shipped, you may be required to pay tariffs, duties, and taxes to clear customs.
Delivery Time: Customs clearance can take anywhere from a few hours to several days, and can impact the overall delivery time of your shipment.
Carrier Assistance: Many carriers offer customs clearance services that can help streamline the process, but be aware that they may charge additional fees for these services.
Third-Party Agents: If you prefer, you can also use a third-party customs broker to handle the customs clearance process for you.
You can find the assembly instruction video on the product specification page.
You need to upload your artwork when placing an order. We offer 24hr online artwork service for free and our artwork person will process your artwork online.
When the artwork is ready, an auto email for artwork approval will notify you to go to our website to approve the artwork.
You can go to My Order–Order Detail to approve your artwork or leave a message to our artwork person to revise.
Yes, our prices change with the lead time.
24hr rush lead time comes with a higher price while the price for 48hr lead time is more economical.
You can edit the quantity at the product specification page and shopping cart page.
If you have already at the checkout page, you need to go back to the shopping cart page to change the quantity.
Yes, we ship to PUERTO RICO, please select PUERTO RICO in the country column.
We offer hardware replacement and you just need to go to the product category and find the “Hardware” to get the replacement.
You can upload any image you have in hand to proceed to check the price and get quotes.
Login and enter into My Orders, you will get the shipping status of your package there easily.
And you can also get the tracking number in the email with the packaging list we sent to you when your package is ready to be shipped.
If you don’t know how to choose the fabric, you can select the one with a hot label, which is the most popular one among our customers. Or you can ask our customer service for recommendation.
Sorry, we cannot change the specifications of your order as an extra fee may incur due to order detail changes. If you need to change the order detail, please contact our customer service and we will help you cancel this order and refund the money to your account within 24 hours. You just need to place a new one.
In order to reduce the delivery delay caused by the possible problems in the clearance, it’s recommended for you to provide the EIN number in advance.
AI and PDF are two formats often used for printing in our factory. And other file formats are acceptable, but the scale of the graphic should be 1:1 for the other formats.